Frequently Asked Questions
Everything you need to know about our organic Siberian beauty products.
Are Natura Siberica products truly organic and natural?
Yes, we use wild-harvested Siberian herbs and plants. Many of our products are certified by international organizations such as ECOCERT, COSMOS, and ICEA to ensure their organic integrity.
Do you test your beauty products on animals?
No, Natura Siberica is committed to cruelty-free beauty. We do not test our products or ingredients on animals at any stage of the production process.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
Are your products suitable for sensitive skin?
Our formulas are designed with natural ingredients to be gentle, but we recommend checking the specific product description or performing a patch test if you have highly reactive skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.