Returns & Exchanges

At Natura Siberica, we want you to be completely satisfied with your organic beauty ritual. If you are not happy with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a refund.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.